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Bad Romance? Signs That You Need to Dump Your Vendor

b2ap3_thumbnail_bleeding_heart_three_400Breaking up is hard to do. But not every business partnership lasts forever. Most relationships will start off great and usually fade as companies evolve and outgrow each other

Currently, you’re considering hiring a new perspective to help your business. Growing curious of who else might be out there, you’re tired of the same routine, and your vendor never surprises you anymore. Here are the typical signs that you need to dump your vendor:

You disagree on how you want to spend money In the beginning, investing in the right tools and equipment for your business helps put you and your vendor at the same level of performance and efficiency. At first, this is the right thing to do, then you start sensing your vendor is starting to get greedy. Your vendor wants to capitalize on profits from technology upgrades and focusing on how they can make you spend more instead of helping you save for the long term. Your ideal vendor needs to focus on long-term and not your pocketbook in the present.

Communication is futile What seemed to be an open channel of communication from the beginning is waning each day. Submitting tickets to your IT help desk is more of a daunting task than actually trying to solve problems. You’re forced to wait a couple of hours for an email, and then for the voicemail that reaches you after office hours. It’s clear in the dialogue and lack of service that maybe your vendor is outgrowing your business. This is a sign that you might have to find other service providers that treat your technology and infrastructure with priority.

How to move on
In search of your new IT solutions vendor, it is important to take notes on how the above points make you feel. Communicate with your staff and assess how the vendor misalignment has affected them. Courting another service provider will take time but it’s important you go over these common pain points. Letting your current IT solutions vendor know you are undergoing the change is your call. For an easier transition with different vendors and how to manage your managed service provider, click here.