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Vision MSP Fixes Problem Overnight Resulting in Zero Downtime!
Recently, at one of our beta sites, we experienced one of the promises of Vision’s TLC Managed Service Program. Overnight, a critical email server experienced a failure of one of its services, resulting in the server failing to deliver mail. Monitoring softwaremanaged by Vision identified the issue, documented the cause and repaired the problem within minutes, all in the middle of the night! The customer contact arrived the next morning with a report of the incident in his inbox with no interruption to the work day.
Ordinarily, a problem like this without active monitoring software installed would result in:
Best Case — Reduced productivity during the morning as the issue is reported, diagnosed, and technicians are dispatched to repair the down server.
Worst Case — All of the above occurs and emails are lost during the down period.
This sort of immediate response, documentation, and in some cases, repair of issues is one of the great benefits of enrollment in the Vision TLC Managed Service Program. All of this work, between the reporting of the initial incident through its repair, was handled resulting in zero downtime during the business day, and handled at no additional cost to the customer!
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