Detroit Law Firm Gets Technology Stabilized – Can Focus on Practicing Law

The Michigan-based law offices of Miller Cohen had a laundry list of problems when it came to their information technology. They had constant network breakdowns and computer crashes, no backup in place, and inconsistent IT support from their previous provider.

Under our ForeSite managed IT program for law firms, we:

1. Cleaned up email and corrected system-wide email issues. Email is a critical function to the company and we fixed issues that potentially could cost them thousands of dollars in contracts.

2. Optimized the network. In the past, technology was a cause of major inefficiency. Now it allows the attorneys and staff to perform their jobs efficiently from any location.

3. Gave Miller Cohen a predictable IT budget. In the past they overspent on technology purchases and paid for repeated repair service calls that never addressed their real issues. Under our comprehensive ForeSite program, they received all the IT hardware, software and services they needed for a fixed monthly investment.

4. We cleaned up problems allowing the attorneys to accurately enter all time information for speedier and more accurate billing.

After an in depth technical assessment and the discovery of quite a few vulnerabilities, Vision was able to remedy all of the technical issues. Now, the computers at Miller Cohen are fast, the technology works to everyone’s expectation, the network is secure and the partners easily go about their business without constant interruptions. The staff also has a 24/7 direct line of support whenever they need help or training.

Troy-based, Vendor Managed Solutions Gets a Technology Facelift and 50% Speed Increase

After suffering with daily delays due to dated and antiquated technology, Vendor Managed Solutions (VMS) decided that it had enough of waiting. As a young, growing company who appreciates the power of quality solutions they knew that it was time to end the era of slow technology holding them back.

The answer was simple: The Vision ForeSite Program. VMS needed all new systems, laptops, servers, and needed a reliable IT resource that was going to be able to support them every day in their growth. Not only did Vision provide a flawless install of all new computers and servers, but the performance increase was astounding! System speed increased by 50% and associated productivity also greatly improved.

The best part is they stabilized their technology costs. As a growing company, they now have a fixed number to put into the budget each month.

Michigan Law Firm's Data Protected When Former Employee Takes Laptop

A Southfield-based law firm spent years dealing with repeated computer problems and making bad purchasing decisions based on poor advice from their Michigan IT resource. These purchases complicated the problems and never addressed the root cause.

Vision was contacted and performed a full assessment of the location where numerous severe security problems existed and no backups were being performed for over a year. Vision cleaned up all of the outlined problems permanently and provided full disaster recovery and backup as a part of the ForeSite program.

One evening, we were contacted by the client who informed us that one of their employees had quit and taken one of the laptops. The concern was the information on the laptop would be accessed by unauthorized parties. We were able to remotely access the laptop, encrypt all of the data, and prevent it from booting up in the future to protect the client data – all as a part of the ForeSite program.

Stone Manufacturer Find Orders from Chaos

After dealing with poor recommendations and making bad investments in their technology infrastructure, this Mt. Pleasant-based manufacturer decided to contact Vision to bring order to the chaos. Repeated bad experiences with different Michigan IT consulting companies left the client very skeptical and hesitant to make any decisions.

After demonstrating the benefits and process of the ForeSite program the client allowed us to proceed. We convinced them to try our ForeSite program which met their needs for a fully-functional network, well-running servers, and new computers, that allowed the users to perform their daily jobs in an efficient manner.

EMS Company Technology gets revived by the Vision ForeSite program

Patriot Ambulance Service, a 24x7 Emergency Medical Service with over 15 ambulances in service was in desperate need of a Michigan IT resource to evaluate the root cause of all of a series of technical headaches and provide a plan to eliminate them. Patriot suffered from constant software and communication problems and many times the EMT’s providing critical, life-saving services were not able to properly document their daily activities due to the technical issues that were present. There were concerns from Patriot management regarding the potential for HIPAA issues present from the technology standpoint that needed resolution. Frequent network communication issues with machines placed in mobile units forced many employees to revert to a more reliable paper back-up system to document their work. Bypassing the electronic system cost the company a significantly in terms of lack of efficiency that their electronic system was intended to resolve.

Vision Computer Solutions was contacted to provide our free technical audit to provide a plan of action on how to address all of the issues permanently. By moving through Vision’s ForeSite Process, Patriot Ambulance Service received a full report on all discovered problems and vulnerabilities, and a turn-key technology plan. Now, as a Vision ForeSite partner, Patriot Ambulance Service’s EMTs have the benefit of 24x7 support no matter where they are on the road. The software, network, and communication issues have been resolved. Additionally, Patriot received new computers as a part of the ForeSite program and management’s concerns about HIPAA compliance have been put to rest. The entire company now operates optimally, all at one fixed, monthly cost.

Large, International Manufacturing company enlists Vision ForeSite Program to assist IT staff

EXEL NA, a paint applicator manufacturer was consolidating offices and transferring employees in order to trim costs. The IT Manager for the company was beginning to feel the pressure of constant support requests, lack of time to properly secure and maintain the environment, and priorities that were spinning out of control. The company had needs typical to most – users that needed day to day support and systems that needed constant patching and maintenance.

Vision Computer Solutions was contacted and was interviewed about the Vision ForeSite program. EXEL NA’s initiatives were to free up as much of the IT Manager’s time as possible allowing him to focus on growth of the business, major projects, and the technical direction of the company. The Vision ForeSite program was determined to be a perfect fit for the requirements and the fixed monthly cost was a perfect fit for the company budget.

Today, all users of EXEL NA along with the users in Canada and Mexico are supported 24x7 by the Vision ForeSite program. The entire organization has a full backup and disaster recovery solution in place and the IT Manager spends his time with larger projects, major upgrades and helping plan the future of the company with senior management.

Government Agency Saved from 5 Potential IT Crashes

A division of the State of Michigan was no longer being served well by their current provider and decided to try out our ForeSite program. We began supporting and monitoring a room full of mission-critical servers that were relied heavily on for the services of this particular entity.

ForeSite, to date, has saved them from 5 potential crashes and we mitigated future problems before they caused any downtime. Vision has also consolidated the number of critical devices they rely upon, thus significantly reducing their risk.