"We run a small management consulting business, but even so, we have complex information technology requirements. In the last ten years, we have contracted two different IT service vendors and didn’t receive the results that we wanted. We were especially disappointed because our vendors acted as if we were too small to get the first class service we deserved.

In desperation after a botched email conversion, I asked my office manager to find a new IT company A.S.A.P. My office manager put a post on Facebook asking if anyone knew of a good IT company in the area. Within an hour, she got a recommendation for Vision Computer Solutions (VCS). And one thing led to another and we were talking with VCS Vice President, Peter Marsack before the day was over.

We explained our email crisis to Peter over the phone, and he had a member of the VCS team help us with our email issues the same day. Impressive, huh? We decided to continue the courtship with VCS and brought Peter in to discuss what he could do for our company going forward. We, of course, were hesitant because of our past experience with the other company.

Based on a system assessment (the best one we had received to date), I chose to do a complete upgrade to our computer systems. VCS arranged convenient financing and completed the project as scheduled. Now, we have a state of the art system, completely integrated in the infamous Cloud! By the way, the VCS team was extraordinary. The team leaders explained the process in detail and answered all our questions beforehand. The day of installation they were on time, friendly, prepared, and professional. Our business was not interrupted as they did the transition after hours.

We are pleased as punch with Vision Computer Solutions! Check them out if you have systems issues or visions – especially if you have a small business that has been underserved.

Charlie Fleetham, President of Project Innovations, Inc.

"I just wanted to send you guys another huge thank you for your help on Friday on such a short notice. 30 minute response time on a Friday evening is very, very impressive. Vision Computer Solutions is one of the most efficient and professional IT organizations I have dealt with. Not only did you meet our project goals, you came in under budget and still had a team available to help us out in an emergency! I look forward to using you guys for future projects."

Vallon Douthit, Atlantix Global Systems

"We chose Vision for their customer service attitude, technical capabilities and ability to remain flexible working alongside our corporate office IT support group. They are a focused company dedicated to delivering a quality IT service to their customers. We didn’t see any other options that offered this local level of service. We were not interested in IT services from a satellite organization or somewhere that was going to take days to support us on site.

Things always breakdown at the most inconvenient time and breakdowns cost more time and money than regular maintenance. I think about it like changing your oil. You could ignore it and might get away with it for a while, but eventually it will become a major, costly issue. Since Vision started maintaining our network we have seen faster computers and fewer problems!"

Sherri Harrington, Shawmut Corporation

"In 2004, Interstate Title, Inc. employed Vision Computer Solutions (VCS) to do a complete server upgrade and install. After demonstrating their commitment to affordable services and customer satisfaction, a relationship was formed between Interstate Title and VCS. Since 2007, VCS has remained our sole IT provider. They have ordered and set-up new computers on our network, installed battery backup devices at all of our workstations, and implemented a new & improved nightly server backup process. VCS modified their current quarterly maintenance agreement to a monthly agreement, to better accommodate our needs. Our company relies on VCS to manage, maintain, and update our computer hardware and software.

VCS always puts the best interest of their clients FIRST. After inquiring how much Interstate Title spent on Internet services per month, VCS successfully negotiated a lower monthly fee with our Internet Service Provider, cutting our bill by 50% a month – a savings of $3,000 a year.

The name suits their company well – when an IT problem arises, they have the Vision to seek out the most appropriate and affordable customer-specific computer solution."

Candice A. Adams, President of Interstate Title

“IT support is one of those things that goes un-noticed until you really need it. At that time, if it isn’t there for you, then you will be extremely sorry for paying the cheap price. There are definitely some cheaper options out there, but you do get what you pay for. Our company definitely would not continue to pay for anything that we didn’t feel we were getting fair value for.

The service levels of VCS are very good. The methods of communicating to the help desk via email or phone works well for us. The response timing is really good and the tech are able to either solve issues on the phone or if they cannot, they determine a path to research and provide a timeframe for getting back to us with a solution. I have had problems resolved by the team when I was traveling out of state on a Saturday and we were able to get a resolution very quickly after I called in with the problem."

Brian McCullough, Director of Finance at Taubman Ventures Management

"E7 Solutions engaged Vision Computer Solutions on an IT Infrastructure project for one of its clients, based upon a reference from another of E7’s partners, Logic Solutions.

The timeline was very aggressive and requirements not well-defined. Vision helped guide E7 and its client regarding areas of focus and provided a plan to complete the project within the time allotted. Vision consultants were on-site when needed and communication was excellent. Both E7 and its client were happy with the results, which confirmed the basic architecture design, while making suggestions for improvements.

Vision Computer Solutions was professional, flexible and provided great value. We look forward to working with them in the future."

Greg Nawrocki, Vice President at E7 Solutions

“I'm getting a very good feeling about getting Vision Solutions into our efforts. I read some of the white papers this morning you emailed to me. Although we've taken some steps in the right direction as defined in the 16 checklist items, I admit that I probably made a mistake in not getting Vision on board from the start. Moving forward now!

Joe (the VCS NOC Manager) has already displayed some very good traits to me in his responses to my questions and my describing the challenges we have had. I think he understands what a consultant should be in relation to my own experiences and in relation to those described in your white paper.

I detect that you and I are similar in being stubborn towards getting things "right" and it relaxes my anxiety that I'm finally getting a team behind me with that attitude.

The thing that is special about Joe is that he is not only concise and communicative on all assigned tasks, but he also looks for other tasks that complement the objectives and makes recommendations. He then takes those on while being calm and composed. From my own experiences, that is rare and is why there are rare "exceptional" ratings in performance reviews.

Again, I, and the other owners of NoIR, are very happy with the quality of Vision's resources. I'd be willing to make referrals if needed. I would have saved money making the Vision choice a year ago! I can’t tell you how much better I sleep at night since you have come on-board. Thanks for being professional and thorough!"

M. Smiglewski, I.T. Manager at NoIR Medical and Laser Technologies L.L.C.

"Email is one item that I never worry about and have not in over five years. From the time that we transitioned to Vision to present we have not had any down time relating to our email or any company wide IT issue. In my business, email is one of the most important aspects on a day to day basis. In addition, we require our email to have a lot of flexibility in terms of access and the way that it is set up. Vision has understood our needs from the time that we transitioned to them over five years ago. Now, when I need a new email set up each staff members knows exactly what I want and I do not have to take the time to explain.

When our company first started we used two different companies to host our emails. Both were less expensive and had staff who were not as qualified as Vision. While we saved money we also paid the price by not having reliable email on a day to day basis. At one point, one of the other companies servers went down and we lost everything. Imagine losing all of your prior emails, it was a nightmare and worry that we could not afford to have. After that happened, we looked for a new IT company and met with Pete. Although skeptical because of our past experience he made us feel at ease and transitioned us to a solution that we have not regretted. The peace of mind in knowing that we will not have issues is worth more than any cost savings we may have with another company.

We were burned by two different computer companies prior to Vision. We thought Vision would be the same but from the moment we began working with them we found that they were nothing like the other companies. Vision is a top-notch company who truly cares about our IT service and needs. We have been with Vision for over five years and I cannot think of a time during those years that I had to worry about computer issues or emails. In fact, when someone on my staff has a computer issue I tell them to call Vision and their issue is resolved before I have a chance to follow up with them. Their staff is extremely knowledgeable and is always looking at ways to improve our systems and their service. Honestly, when working with their staff, I feel they are just an extension of my staff. We don’t have to take the time to explain our set up, they already know. To me, Vision has taken the IT worry away from me and for that I thank them.”

April Szlaga, Operations Director at Abacus Service Corporation

"The computers in our office were almost more of a hindrance than anything else before Vision got involved. Our partners were consistently frustrated with lost emails and failing technology. The team at Vision came in and not only fixed all of our technical problems, but they took the time to understand the needs of our firm. They have become a very welcome asset and a resource we all have come to rely on whenever there is a technical incident to resolve. They even help us plan for the future of the firm – it’s like having our own CIO!"

Elizabeth Miller, Office Manager at Miller Cohen Law Firm

"The team at Vision was incredible. We approached them with a handful of needs and some pretty serious technical problems. They assessed our current state, provided a great documented plan to bring our network up to speed and executed it to perfection. We have custom software packages that we use every day for our business and Vision took the time to understand them and make sure we would not have any downtime, nor lose any data in the transition. The people at Vision are great to work with – they genuinely enjoy what they do for a living and love working with our staff. It is tough to find such a great technical resource and we feel lucky to have found Vision."

Patty Wolshon, Controller at Vendor Managed Solutions

"The team at Vision Computer Solutions introduced a new virtual environment to our organization. Before the change our systems were limited in functionality and performed very slowly. Not only has Vision resolved our network problems, but now our staff has a 24/7 resource for support and training anytime they need it. They report the status of our network and backups to us on an ongoing basis so we are 100% confident that in the event of a computer failure our downtime will be minimal. If you are looking to bring order to the chaos that is your technology, then get in touch with Vision!"

Jeffrey M. Davidson, Taubman Asset Group

"Vision’s competency, professionalism, and customer service far exceeds any competition. I have prior to Vision Computer Solutions, used several other vendors for my needs, not a single one was I satisfied with. VCS makes that part of running a business stress-free and a ‘No Brainer’."

Vision Computer Solutions is in a class by themselves! I have recommended VCS to many of my clients and vendors. Without a doubt will continue to do so."

Jon Puskarich, Aggressive Systems, Inc.

"Vision’s managed IT program keeps maintenance and time consuming small issues off my back, allowing me to focus on my end users' happiness by improving infrastructure and addressing core issues instead of running around the building putting out fire after fire. As our business has grown, ForeSite has also kept me from having to go to my boss looking for more staff, which keeps my department within budget!"

Larry Troyanek, Aerostar Manufacturing

"The phrase that comes to mind when I consider my technology since moving to Vision managed IT services is ‘peace of mind’. We’ve run into catastrophic server crashes in the past, and the fact that we no longer have to worry about that happening gives the staff here at MasonPRO great comfort.

As if that weren’t enough, if for some reason the unthinkable DID happen, Vision has guaranteed that I’ll not pay a single dollar more to repair the damage. THAT’s the sort of support I want behind my mission critical servers and workstations!"

Debbie Furton, MasonPRO

"We have been a customer of Vision Computer Solutions for several years, so we already knew and loved the quality of their people and their processes.

Moving our business over to ForeSite has really brought our support to an entirely new level. We went from seeing a technician once per week at our scheduled time to having a FULL STAFF of technicians available to ALL of our employees anytime we call. We are better protected, more secure, and better served than ever before. I can’t possibly recommend this ForeSite service with any greater enthusiasm."

Jim Johnson, Holzman Corkery Law, PLLC

"For my business, I expect the technology to work, and if there is a breakdown, I expect it to be fixed immediately. The computers my employees use are a tool to further the business purpose and without these tools, they would not be productive. Vision keeps our systems working to expectation and gives me peace of mind knowing they are watching over my IT assets. It is also nice to know that on the rare occasion that we might have an unexpected incident, it is addressed immediately, oftentimes before I am made aware there is an issue.

In short, Vision provides excellent management of my technology and support for my employees. My expectations are nothing short that nearly 100% uptime, and I have yet to be disappointed."

Jim Nield, Detroit Design Group

"Here comes the broken record, but I mean it. David, you have a "helluva" set of guys over there… I’m rambling, but I’m proud to be a customer of Vision. We are such a small client, yet you treat us as if we were a huge account. You continually surpass Interstate Title’s expectations. Candy and I just want to say THANKS!"

Melissa Gratz, Interstate Title Inc.

"At TrueNorth, we sell an innovative service that requires educating our customers so they understand the value we bring to their firms’ bottom line. I believe Vision’s ForeSite package is similar in this regard. Business owners and decision makers owe it to themselves to take the time to truly understand what Vision is offering and "take the leap" moving to this new form of IT support.

Vision ForeSite is cost effective, secure, consistently improving and ever vigilant over my network. Vision’s staff is extremely knowledgeable, easy to deal with and trustworthy. You just can’t go wrong with this program."

Scott Sedam, TrueNorth, Inc.

"Every time I think I have a ‘favorite technician’ from Vision, I meet someone new that exceeds my expectations of service again and again. The entire staff at Vision is helpful and patient. Every time I call I receive prompt, friendly service. Better yet, they talk to me in a language I understand, none of that "geeky" stuff!"

Andy Genitti, Genitti’s Hole-In-The-Wall Restaurant

"We’ve found the staff at Vision Computer Solutions to be highly competent, responsive, and attentive to understanding our needs. We found everyone we’ve dealt with to be both professional and personable in their work and communication.

From our experience, I do not hesitate to commend Vision Computer Solutions as a company with integrity, competence, and professionalism with a view to serving their clients."

Rev. Ed McCallum, Evangelical Presbyterian Church Office of the General Assembly

"Vision Computer Solutions has designed both my home and small business network in two locations, and continues to be my key technical advisor. VCS serves as an advisor to both my family for our home computer and networking needs, and has been an invaluable resource to me for my business needs both in Michigan and now in Chicago."

Lee Anne Stoddart, Astrion Partners