TechTip: Managing Your Managed Service Provider
Whether you’re in the process of starting your very own firm or growing an already established infrastructure, this aspect of your business should always be your strength; the people you hire. You have a vision of the kind of people you want on the bus, and the seats you want them to fill. Like any employee you hire, your IT provider should be no different. Assuming you have a strict courting process bringing talent through your front door, you need to be equally selective in choosing your Managed Service Provider (MSP). The following essential questions should be asked during the initial introductory meeting with your next candidate.
- How long have you been in business?
According to the U.S. Small Business Administration, roughly 50% of small businesses fail within the first 5 years, your ideal candidate will have a track record for staying open well past the 5-year plateau.
- How many engineers do you have working on your HelpDesk, what kind of specialized training does your company mandate before technicians will serve my company?
Your goal should be to find a firm with multiple technicians that specialize in a variety of services. Most MSP’s incorporate the philosophy of being good at everything. We all know in reality this is not possible. The great MSP’s focus certain technologies on a core group of people in their staff. This ensures your outsourced IT department will have engineers dedicated to a singular project handling different processes.
- Do you have a ticketing system that prioritizes my specific needs?
Your company is unique, your MSP should recognize and sort through your needs based on every attribute of your business. Utilizing a ticket system coordinates all points of contacts that have been made, conveys the urgency of certain problems and creates a uniform understanding of the stability in your environment.
- Are you on the MSPmentor 501 list?
This places a good measure on your chosen partner that you’re interviewing. Each year MSPmentor
publishes the highest rated MSP’s in the world. If your candidate in on this list, they must be doing something right. Bonus Tip
: don’t hesitate to ask an MSP to provide references.
Signing over key components of your business can be a daunting task, but if you know the right questions to ask you will find the right fit for your company. Start your search today with confidence!