What Is Co-Managed IT?

Key Highlights

  • Co-Managed IT services combine the convenience of an internal IT department with the expertise of a managed service provider (MSP).
  • It allows businesses to benefit from managed IT services within their limited resources and budget.
  • Co-Managed IT provides flexibility, scalability, and access to specialized skills and the latest technologies.
  • It enhances cybersecurity posture and offers cost management and efficiency gains.
  • Co-Managed IT improves response times, and minimizes, and enables proactive monitoring and management of IT infrastructure.


The increasing complexity of modern IT environments has forced business organizations to seek scalable and cost-effective solutions to transform their IT operations. In this quest, many businesses have discovered the benefits of Co-Managed IT services. Co-Managed IT services bring together the best of both worlds by combining the convenience of an internal IT team with the expertise of a managed service provider (MSP). By leveraging the strengths of both teams, businesses can achieve enhanced IT efficiency, improved cybersecurity, and better overall performance.

Understanding Co-Managed IT Services & MSPs

Co-Managed IT services are a customized IT service model that bridges the gap between an internal IT team and a managed service provider (MSP). Under this model, technicians from the internal IT team collaborate with MSPs to divide their roles and responsibilities based on technology, skill gaps, or expertise. This collaboration allows businesses to supplement their existing IT team without the need to build everything from scratch. It provides businesses with access to the expertise and resources of an MSP while retaining control over their IT operations.

Defining Co-Managed IT in Today’s Business Environment

In today’s business environment, owners and decision-makers understand the importance of having a robust IT infrastructure to support their operations. However, managing IT needs and keeping up with technological advancements can be challenging, especially for businesses without dedicated IT departments. Co-Managed IT services offer a solution by partnering with an MSP to provide the necessary support and expertise. This approach allows business owners to focus on their core competencies while relying on the MSP’s knowledge and resources to manage their IT environment. By leveraging the expertise of an MSP, businesses can ensure their IT infrastructure is up-to-date, secure, and aligned with their organizational goals.

Co-Managed vs. Fully Managed IT: Identifying the Key Differences

While Co-Managed IT services and fully managed IT services both involve partnering with an MSP, there are key differences between the two approaches. In fully managed IT services, the MSP assumes full responsibility for managing all aspects of an organization’s IT infrastructure. This includes everything from help desk support to network monitoring and security. On the other hand, Co-Managed IT services provide businesses with more control over their IT operations. The responsibilities are divided between the internal IT team and the MSP, with the MSP offering support and expertise in specific areas. Co-Managed IT services allow businesses to retain control while still benefiting from the resources and knowledge of an MSP.

Why Companies Choose Co-Managed IT Services

Companies choose Co-Managed IT services for several reasons. One of the main reasons is the ability to leverage the skill set of their existing IT team while gaining access to additional expertise and resources from an MSP. This approach allows businesses to maximize their internal resources and fill any skill gaps they may have. Additionally, Co-Managed IT services provide flexibility and scalability, enabling businesses to adapt to changing technology needs and business goals. By partnering with an MSP, companies can enhance their IT capabilities without the need for significant investments in hiring and training additional staff.

Bridging the Gap: How Co-Managed IT Complements Internal IT Teams

Co-Managed IT services act as a bridge between an organization’s internal IT department and an MSP. Internal IT teams often face challenges in managing the day-to-day IT operations while keeping up with evolving technologies. By partnering with an MSP, businesses can offload certain tasks to the service provider, such as help desk support and system administration. This allows the internal IT staff to focus on more strategic initiatives and projects that contribute to the organization’s long-term goals. The collaboration between the internal IT team and the MSP creates a synergy that enhances the overall capabilities of the IT department, leading to improved efficiency and better utilization of resources.

Flexibility and Scalability: Adapting to Business Needs

One of the key advantages of Co-Managed IT services is the flexibility it offers businesses. As companies grow and their IT needs change, they can scale their IT support by leveraging the expertise and resources of an MSP. Co-Managed IT services allow businesses to adapt to evolving technology requirements, ensuring their IT strategy aligns with their overall business goals. Whether it’s expanding infrastructure, implementing new technologies, or meeting compliance requirements, Co-Managed IT provides the flexibility to address these challenges effectively. By partnering with an MSP, businesses can access the expertise and scalability needed to support their growth and achieve their strategic objectives.

The Core Advantages of Adopting Co-Managed IT

Adopting Co-Managed IT services offers several core advantages for businesses. Firstly, it enhances IT operations by providing additional support and expertise to manage complex IT environments. Secondly, businesses gain access to technology support, ensuring their systems are running smoothly and efficiently. Additionally, Co-Managed IT services play a crucial role in disaster recovery planning, ensuring that businesses have robust backup and recovery strategies in place. By adopting Co-Managed IT, companies can improve their IT infrastructure, minimize downtime, and enhance overall business continuity as explained in our video here: What is Co-Managed IT?

Access to Specialized Skills and Latest Technologies

Co-Managed IT services provide businesses with access to specialized skills and expertise that may not be available in-house. Partnering with an MSP gives companies the opportunity to tap into a team of experts who possess the right talent and knowledge to address specific IT challenges. Additionally, MSPs have access to the latest technologies and tools, enabling businesses to stay ahead of the curve and leverage advancements in the IT industry. By leveraging the specialized skills and technologies offered by an MSP, businesses can enhance their IT capabilities and ensure they are utilizing the most effective solutions for their unique needs.

Enhanced Cybersecurity Posture with Co-Managed IT

In today’s digital landscape, cybersecurity is a top concern for businesses of all sizes. Co-Managed IT services play a vital role in enhancing an organization’s cybersecurity posture. MSPs bring extensive knowledge and experience in implementing robust cybersecurity measures, such as firewalls, intrusion detection systems, and employee training programs. By partnering with an MSP, businesses can mitigate the risk of cyberattacks and data breaches, ensuring their sensitive information remains protected. MSPs also stay updated on the latest cyber threats and provide proactive monitoring and response to potential security incidents. With Co-Managed IT services, businesses can have peace of mind knowing that their IT infrastructure is secure and resilient against evolving cyber threats.

Cost Management and Efficiency Gains

Cost management is a critical factor for businesses when considering IT solutions. Co-Managed IT services offer cost-effective benefits by providing businesses with access to the expertise and resources of an MSP without incurring the full costs associated with fully managed services. With Co-Managed IT, businesses can scale their IT support according to their needs, avoiding unnecessary expenses for services they do not require. Additionally, the expertise and efficiencies brought by an MSP can lead to increased overall efficiency within the IT department. By optimizing IT operations and leveraging the MSP’s capabilities, businesses can achieve cost savings while improving the effectiveness and productivity of their IT infrastructure. Here are 4 Ways Co-Managed IT Services Can Help Lower Your Operating Expenses.

Operational Impacts of Co-Managed IT Services

Co-Managed IT services have a significant impact on the day-to-day operations of businesses. By partnering with an MSP, organizations can optimize their IT operations and ensure the smooth functioning of their IT infrastructure. MSPs provide proactive monitoring and management of IT systems, identifying and resolving potential issues before they impact business operations. This proactive approach minimizes downtime and reduces disruptions, allowing businesses to operate efficiently. Co-Managed IT services also enable businesses to leverage the expertise of the MSP in managing complex IT environments, ensuring optimal performance and stability.

Improving Response Times and Minimizing Downtime

One of the key benefits of Co-Managed IT services is the ability to improve response times and minimize downtime. MSPs offer 24/7 support, ensuring that businesses have access to assistance whenever they encounter IT issues. This prompt response helps businesses minimize the impact of disruptions and enables them to resume normal operations quickly. By partnering with an MSP, businesses can leverage their expertise and resources to identify and resolve IT issues efficiently, reducing downtime and increasing productivity. Co-Managed IT services provide businesses with the support they need to address IT challenges promptly and keep their operations running smoothly.

Proactive Monitoring and Management of IT Infrastructure

Proactive monitoring and management of IT infrastructure are essential for maintaining optimal performance and preventing potential issues. Co-Managed IT services offer businesses the advantage of working with an MSP that provides proactive monitoring and management of their IT systems. MSPs utilize advanced tools and technologies to monitor the health and performance of IT infrastructure, identifying any abnormalities or potential risks. By detecting and addressing issues proactively, businesses can avoid costly downtime and ensure the smooth functioning of their IT operations. The partnership with an MSP allows businesses to benefit from the expertise and experience of the service provider in managing complex IT environments and maintaining a high level of performance.

Strategic Benefits of Co-Managed IT for Business Growth

Aligning IT strategies with business objectives is critical for sustained growth. Co-Managed IT services offer a strategic edge by integrating IT goals with overall business strategies. This alignment aids in fostering innovation and gaining a competitive advantage in the market. By leveraging the expertise of a Co-Managed IT partner, businesses can enhance their operational efficiency, optimize technology usage, and drive business growth through tailored IT solutions. This strategic partnership ensures that IT investments directly contribute to the organization’s success.

Aligning IT Strategy with Business Objectives

Aligning IT strategy with business objectives is crucial for organizations to achieve their goals and drive growth. Co-Managed IT services enable businesses to ensure that their IT initiatives are aligned with their overall strategic plan. By working with an MSP, organizations can leverage the expertise and experience of IT professionals who understand the importance of aligning technology with business goals. This alignment helps businesses optimize their IT investments, improve operational efficiency, and enhance customer experiences. With a clear IT strategy that supports business objectives, organizations can stay competitive in today’s rapidly evolving digital landscape.

Facilitating Innovation and Competitive Advantage

Co-Managed IT services play a crucial role in facilitating innovation and gaining a competitive advantage. By partnering with an MSP, organizations can tap into the latest technologies, tools, and best practices that drive innovation. MSPs bring a wealth of experience, industry knowledge, and expertise to the table, enabling businesses to implement innovative solutions that give them an edge in the market. With the guidance and support of an MSP, organizations can align their IT initiatives with their business goals, helping them stay ahead of the competition and seize new opportunities. Co-Managed IT services empower businesses to leverage technology as a strategic enabler and achieve their long-term growth objectives.

Overcoming Challenges with Co-Managed IT

Co-Managed IT services offer solutions to overcome the challenges associated with managing IT functions internally. One of the main challenges is the limited resources and expertise of an internal IT team. By partnering with an MSP, organizations can augment their IT capabilities and fill skill gaps. Collaboration between the internal IT team and the MSP fosters knowledge sharing and problem-solving, leading to enhanced efficiency and effectiveness. Co-Managed IT services provide a collaborative framework that allows organizations to tackle complex IT challenges and leverage the expertise of IT professionals, ensuring optimal IT performance and support.

Addressing Common Concerns: Security, Control, and Collaboration

Addressing concerns related to security, control, and collaboration is essential when considering Co-Managed IT services. Organizations often worry about the security of their data and systems when partnering with an MSP. However, reputable MSPs have robust security measures in place, including firewalls, encryption, and cybersecurity protocols, to protect the organization’s IT infrastructure. Additionally, organizations retain a level of control over their IT operations, as they can choose which services to outsource and maintain oversight of the partnership. Collaboration between the internal IT team and the MSP ensures effective communication and alignment, fostering a productive and cooperative work environment.

Best Practices for a Successful Co-Managed IT Partnership

To ensure a successful Co-Managed IT partnership, organizations should follow best practices. First, it is essential to clearly define roles and responsibilities from the outset. This includes establishing communication channels, service level agreements, and expectations. Regular communication and collaboration are vital for a successful partnership, allowing for proactive problem-solving and knowledge sharing. Organizations should also conduct regular performance reviews to monitor the effectiveness of the partnership and address any issues promptly. Finally, organizations should choose an MSP that aligns with their values, has a proven track record, and offers a range of services that meet their specific IT needs.

Choosing the Right Co-Managed IT Provider

Choosing the right Co-Managed IT provider is crucial for a successful partnership. Organizations should consider several factors when selecting an MSP. First, it is important to assess the MSP’s expertise, experience, and track record. The MSP should have a proven record of delivering high-quality IT services and successfully partnering with organizations. Additionally, organizations should evaluate the range of services offered by the MSP to ensure they align with their IT needs. Finally, organizations should consider the MSP’s communication style, responsiveness, and cultural fit to ensure a smooth and productive partnership. As a Managed Service Provider (MSP), Vision Computer Solutions offers what is known as co-managed IT services. We augment your internal IT team — offering additional skillsets, expertise, and availability without any contracts.

Criteria for Selecting a Co-Managed IT Partner

When selecting a Co-Managed IT partner, organizations should consider several criteria. First, the partner should have a strong reputation and a history of successful partnerships. This can be determined by reviewing customer testimonials, case studies, and industry recognition. Second, the partner should have expertise in the specific IT services required by the organization. This can be assessed by evaluating the partner’s certifications, industry experience, and past projects. Finally, the partner should offer a flexible and customizable solution that meets the organization’s unique IT needs. By carefully evaluating these criteria, organizations can select a Co-Managed IT partner that provides the best solution for their requirements.

Key Questions to Ask Potential Providers

When considering potential Co-Managed IT providers, organizations should ask key questions to ensure a good fit. Some important questions to ask include:

  • What is your experience in providing Co-Managed IT services?
  • Can you provide references from satisfied customers?
  • What certifications and expertise do your technicians possess?
  • How do you ensure the security of our data and systems?
  • What is your approach to collaboration with internal IT teams?
  • How do you handle escalations and ensure timely resolution of issues?
  • What is your process for onboarding new clients?
  • Can you provide a detailed breakdown of your pricing structure?
  • How do you ensure clear communication and alignment with our business goals?
  • What is your plan for disaster recovery and business continuity?

By asking these key questions, organizations can gather the necessary information to make an informed decision when selecting a Co-Managed IT provider.


Co-Managed IT Services offer a strategic approach to bolstering your business’s IT infrastructure. By combining internal expertise with external specialized skills, you gain flexibility, enhanced cybersecurity, and cost efficiency. These services lead to improved response times, proactive monitoring, and aligning IT strategy with business goals. Overcoming challenges like security and collaboration is crucial for successful implementation. Real-world success stories showcase productivity enhancements and scalable capabilities. Choosing the right Co-Managed IT Partner involves evaluating criteria and asking pertinent questions. Embrace this collaborative model to propel our business toward innovation, growth, and competitive advantage.