Five Steps to the Best IT
Our Proven ADIMS Methodology
We rely on our five-step ADIMS Methodology to ensure your business receives the most efficient technology solutions at the lowest cost: Assess, Design, Integrate, Maintain, and Support.
Assess
We conduct a complete system technical assessment that documents the information you need to make strategic, balanced IT decisions. Our enterprise-wide networking audit examines hardware, software, security, disaster recovery and networking infrastructure. We look at your bills, interview end users - we cover everything in order to provide you with sound recommendations that will serve your business and your users. We try to learn how you do business on a daily basis to better understand how to incorporate technology into your environment to optimize your processes.
What to Expect
- Detailed Audit and Inventory
Complete review of your entire network and systems - Network Diagram
Visual map of your network and its configurations - Prioritized Recommendations
Detailed action plan tailored for your business
Design
After the assessment has been completed, we will design a solution to address any problems or needs your business’ technology may have. Our servers and computers are built with name-brand components and customized to meet your business objectives. We deliver our design proposal and quote with all costs listed so you know what you are paying for and why you need it before any work is done. We include a very detailed scope of work describing the work step-by-step. We spend the time with you upfront to review the solution and costs involved to ensure you understand the technology we propose.
What to Expect
- Comprehensive System Design
Holistic technology solution designed for your business - Itemized Cost Outline
Complete list of components and associated costs - Detailed Scope of Work
Step-by-step implementation plan and timeline
Integrate
Efficient installation of the proposed solutions is the key in making a technology transition as smooth as possible. Once a design is approved, Vision will procure all material, test all hardware, configure as much of the hardware as possible at our staging site and schedule delivery and installation. Realizing that sometimes these projects are larger and can take significant time, we will schedule installation times outside of typical business hours, even weekends if needed, to make sure you are operational by Monday morning. IT consulting projects can be stressful, so we always have an engineer on site for support for a couple days after the project has been executed.
What to Expect
- Materials Procurement
Materials and hardware ordered and stored at staging site - Configuration & Testing
Hardware tested and pre-configured before installation - Low-stress Installation
Flexible installations times on evenings and weekends
Maintain
Most people do not realize that technology infrastructure requires regular maintenance. Much like your car needs regular oil changes, if you do not perform proper maintenance steps on your IT setup then you can end up with problems that cost your firm a mint in support costs. It is important to maintain your investment. The Vision Total Lifetime Care Program will keep your IT infrastructure maintained and running smoothly. We offer maintenance programs from basic scheduled visits to an entire IT department.
What to Expect
Scheduled and Preventative Maintenance with TLC packages:
- TLC CompleteCare
All your IT needs, one annual fee - TLC Maintenance & Support
Regular management of your IT systems - TLC Basic Maintenance
Essential services to keep your business running
Support
When your system unexpectedly goes down, you need responsive repair or a solution. Our responsive IT professionals are available 24 hours per day, 7 days per week to get your business technology back up and running. We provide telephone, remote, and onsite support on either a scheduled or emergency basis. Our network professionals are trained to properly diagnose a problem and provide options or recommendations to you before implementing the fix.
What to Expect
- Phone Support
On-call support for common problems and troubleshooting - Standard & Emergency Service
Same day, next day, and 2-day response options - Remote Support
Quick response through a secure connection to your systems
