As hybrid work becomes the standard, businesses are rethinking traditional phone systems. Just as video meetings revolutionized collaboration, modern voice calling is now undergoing its transformation. If you’re looking to elevate how your team communicates, it’s time to set up Microsoft Teams—not just for chat and video, but as your complete calling solution.
Over 80 million users across 180 countries rely on Microsoft Teams Phone, a platform that merges traditional calling with powerful collaboration tools. Whether you’re transitioning from legacy phone systems or enhancing your current setup, Teams provides everything needed to streamline communication.
Why Set Up Microsoft Teams for Calling?
Teams Phone supports both Public Switched Telephone Network (PSTN) and Voice over Internet Protocol (VoIP). PSTN is the traditional telephony system, while VoIP routes calls over the internet, enabling features like video calls, screen sharing, and call recording.
As operators like BT in the UK begin phasing out PSTN (scheduled for 2025), the shift to VoIP is no longer optional—it’s inevitable. Microsoft is leading the way, prioritizing modern calling experiences over legacy complexity.
Teams Phone: Key Calling Features That Enhance Productivity
Setting up Microsoft Teams unlocks a suite of features that redefine business communication:
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Seamless Call Transfers Across Devices: Start a call on your laptop and move it to your phone without disruption—ideal for hybrid workers on the move.
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Spam Call Identification: Reduce distractions with intelligent spam filtering and digital call attestation.
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Apple CarPlay Support: Join meetings safely while commuting with hands-free Siri integration.
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One-to-One Call Recording and Transcription: Capture critical information without needing a notepad.
These features ensure that calls are not siloed from other forms of collaboration but deeply integrated into the daily workflow.
Bridge the Gap Between Legacy and Modern Telephony
Not ready to abandon PSTN completely? Teams has you covered with several flexible options:
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Operator Connect: Connect your existing telecom provider to Teams with ease, minimizing setup and maintenance overhead.
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Teams Calling Plans: Enable calling in Teams without on-premises equipment—now available in 33 countries.
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Contact Center Integration: Leverage your current contact center tools with Teams, now backed by third-party certification for performance and reliability.
Purpose-Built Devices for Natural Calling Experiences
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Better Together Experience: Use your desk phone and desktop Teams app in sync—answer, mute, or end calls from either device.
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Walkie-Talkie for Desk Phones: Instantly connect with colleagues using push-to-talk functionality on supported devices.
Real-World Example: LVMH’s Digital Transformation
Luxury conglomerate LVMH replaced its legacy telephony system by setting up Microsoft Teams across global offices. The result? A unified platform that powers chat, meetings, calling, and document collaboration, streamlining communication across departments and regions.
“Teams’ numerous features bring together what we see as the essential linchpins of communication: sharing documents, collaborating through messaging, video, and telephony with Teams Phone.”—Frank Le Moal, CIO, LVMH
Get Expert Help to Set Up Microsoft Teams
Whether you’re upgrading your calling solution or launching Microsoft Teams for the first time, expert guidance can accelerate your rollout and ensure success. Our consultants can help you:
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Assess your current telephony environment
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Design and implement Teams Phone and calling workflows
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Train your staff for maximum adoption
Set up Microsoft Teams today and modernize the way your organization communicates—seamlessly, securely, and from anywhere.
